FAQ - Frequently Asked Questions
Questions and Answers
Every package can be tracked online. The corresponding shipping service provider will send you a tracking link as soon as your package has been picked up from us. If you have not received the link two days after receiving the paid invoice (via email), you can of course ask us for it. If your package is going through customs, this may cause delays in the delivery of the tracking number.
Yes, because most banks present authorizations as completed debits. In this case, however, the amount has not yet been credited to our account.
Since we are not authorized to cancel pending reservations on your credit card ourselves, we recommend that you call your bank to expedite the process.
Yes, you can change the shipping address and date at any time before the order is shipped. Please write us an email or call us.
We ship worldwide. If your country is not on the shipping list, please send us a request with your order. We will contact you as soon as possible with the estimated shipping costs.
We think pre-orders are the fairest way to get a new or rare item. We work through the pre-orders one by one, so those who ordered first will get the item first.
If the delivery date is not specified on the website, we do not know it either. Indeterminate delivery dates can have a variety of causes, for example, production bottlenecks. When we get a delivery date from the manufacturer, it appears on the product page
We automatically check the possibility of partial delivery of available items. Not all orders are suitable for this. The suitability depends on the immediate availability of the items, the total amount of the order and the country of destination.
We recommend that you do so. If you do not pre-order the items you want, by the time one item becomes available, another item may already be sold out.
Of course not. Please wait until we send you either an invoice for the entire order or a partial invoice for the items on hand. - If the order qualifies for partial delivery.
We charge your credit card only for the price of the available items in your order.
It depends on your bank. Most authorizations expire after one month, others are valid for several months. Once the authorization expires, the unused amount will be automatically released to your bank account.
No, we do not work with PayPal.
The automatic cancellation of the reservation on your credit card does not affect the status of your order.
No, it is not possible to charge any amount from a credit card whose authorization has expired. In this case we will send you an invoice for payment by bank transfer. If you prefer to pay by credit card, please place a new order online and write us that the new order should replace your expired order.
We do not automatically collect your IP address. To calculate the final price according to your current location, please log in or select the correct destination country in the shopping cart. If you live within the EU, the corresponding VAT of your residence will be added to the net price. If you are outside the EU, only net prices will be displayed.
Yes, create your account under "Addresses" as a company account and enter your intra-community EU VAT number. Your next orders will be exempt from VAT.
You can cancel orders, or even just a part of an order, at any time free of charge. Please write us an email or call us.
Every single order is processed chronologically and according to the availability of the items. As soon as there is progress in the order process, we will contact you. Sometimes this takes a little longer, for example, in case of increased order volume or delivery delays of individual products. If you are unsure whether your order is on track or not, you can check the status of your order by e-mail or phone.
Your order must go through customs clearance if the amount exceeds 1000€. This usually takes between two and four business days. The import VAT and customs fees are due when you receive your order.
We need to check your shipping address beforehand to see if a change is possible. Please leave us a comment when you purchase. If possible, we will then change the shipping provider.
For all items that we sell to the European Union, there is a two-week right of return without stating reasons. Please fill out this return form: Return
If you are located outside the EU, for example in Switzerland, Norway or UK and / or have kept the item longer, please send us your request by email and we will try to help you appropriately.
Please email us immediately with a detailed description of the problem. Sometimes we can already estimate how it can be solved with a remote diagnosis. We will then send you a return label and have the product checked. Usually we will have the device repaired in our own workshop to guarantee you a well-functioning device and to exclude that it is a repeating production problem. If necessary, we will send you a replacement unit.
We provide a two-year warranty on all equipment we sell. In most cases, we will be happy to do something for you even after that, should the equipment cause problems. If your repair request is not covered by the warranty or the equipment was not purchased from SchneidersLaden, please send us your request with a description of the problem via email so that we can help you in a reasonable way.